General questions

You can easily place an order using our online platform. When you are satisfied with the product you would like to purchase, you can add it to the cart, login and go through the ordering process. After the order is ready, you will receive an order summary to your email. Order summary will also be stored to your account.

We accept Visa and MasterCard on our website.

When you choose to pay via Yoco, a pop-up screen appears. You can enter your card details, then click ‘submit’ and complete the 3D-Secure Authorisation with a One-Time-Pin. After payment, your customer is redirected to the ‘Checkout Result’ page. You will also receive an email to confirm the payment status.

All product prices are already inclusive of VAT.

Products are regularly restocked, however sometimes stock can be delayed due to various issues such as shipping etc. If a product is out of stock please feel free to send us an email and we will try our best to source it for you.

Our pricing is extremely competitive, however if you would like to chat to us in this regard, we will try our best to accommodate you.

Please contact us as soon as possible if you wish to cancel an order, this will only be possible if the order has not been dispatched from our warehouses. Please kindly email us on orders@boardgamekings.com

All products displayed on our site are available immediately if they are in stock.

A tracking number will be emailed to each customer when the order has been processed and dispatched from our warehouses.

Shipping costs are a flat rate of R75 shipped anywhere in South Africa. Shipping is free for all orders of R1499 or more.

Unfortunately,  currently this option is not available online. However, you are more than welcome to send us an email and we will be able to assist you.

Parcels are couriered door-to-door. A physical address is required to ensure the parcel is delivered safely. A signature will be required as acceptance of the parcel.

A delivery address can only be changed if the order has not been dispatched from our warehouses. If you do need to change your shipping address, please contact us on orders@boardgamekings.com as soon as possible.

Once you have placed an order, the order is processed, and the parcel is dispatched from our warehouses. You should receive your parcel within 2-3 business days. If you experience delays in receiving your order, contact us immediately so we can assist you with the status of your order.

We guarantee returns up to 14 days from placing an order. We will only accept returns that are unopened or undamaged. Please contact us as soon as possible to ensure your guarantee is valid.

The shipping costs will be refunded if the product was received by you or the addressee due to error on our part. For change-of-mind returns, or any other reason for return, we do not refund shipping charges.

Such matters are taken seriously, and each case is dealt with individually. Should the items you ordered be damaged in any way we will replace the damaged item/s (provided we have sufficient stock).

Go to this page https://www.boardgamekings.com/account/  then complete the necessary information and click “Register”.  After submitting the form, your account will be confirmed, and you will receive a notification via email.

You can retrieve your password by clicking “forgot password?”, instructions on password retrieval will be sent to your email.

You can easily change all your information on your account.  Go to the ‘login page’ https://www.boardgamekings.com/account/ and login. You will be able to edit your details on the left-hand side.

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

If you have questions regarding our online store (ordering, account questions, technical questions), please email our support team on support@boardgamekings.com.